Subscriber Information

How to become a subscriber

With every subscription, you’ll also receive all of our subscriber benefits including priority seating, waived service fees and Paramount Club membership.

Season Subscription
Simply choose 3 or more shows, and you’ve officially subscribed.


The Paramount Box Office is located at 713 Congress Avenue. Box Office hours are Monday–Friday, Noon–5:30pm.


Season Subscription hours are Monday–Friday, 10am–5pm. Call us at (512) 474-1221


Parking is available at 600 Congress for each season show at the preferred subscriber parking rate of $10/car. Parking is FREE to donors at the The Director’s membership level or higher. Parking is valid for 6 hours from time of entry to the garage. Read the complete details on parking procedures.


All Season subscribers are automatically enrolled in the Paramount Club. Paramount Club Members receive an invitation to discounts at local restaurants before or after performances, and more.


The Paramount Theatre is wheelchair and handicap accessible. Please inform the Box Office of any special needs when ordering tickets. Assisted listening devices are also available.


Latecomers will be seated at the discretion of the house manager at an appropriate interval in the performance as designated by the artist.


Tickets will be mailed approximately two weeks before your first season performance. If you lose your tickets to a season show we can replace them at no cost. Simply call the Season Subscription Office Monday through Friday, Noon – 5pm, at (512) 474-1221. Tickets may be donated back to the theatre at any time except within 24 hours of the show. Your donation is tax-deductible and a tax receipt with be mailed to you.

If adequate time is available, mail your tickets back to the theatre:

Paramount Theatre
Attn: Ticket Donation
PO Box 1566
Austin, TX 78767


Due to the nature of the performing arts, programs are subject to change. Refunds are given only in the case of performance cancellation or date change. Handling fees are non-refundable.


Handling fees are added to all orders and help cover shipping and processing costs.


Exchange abilities are an exclusive benefit of Season subscribers. Only season performances purchased as part of a season subscription package are eligible for exchange into another season performance under the following conditions:

You may exchange any season show for any other Paramount season show, based upon availability, and subject to a $15 exchange fee. Tickets exchanged less than 7 days prior to the performance will be subject to a $25 exchange fee. There are NO exchanges allowed 24 hours prior to an event.

Seats for your Subscription will be assigned through our in house seating process. Your seat locations will be notated on the tickets when they are mailed out. Please call 512-474-1221 if you have any questions.

Exchanges within the Discovery Series performances will be subject to a reduced exchange fee of $5. All other restrictions apply.

When exchanging tickets, no refunds or credit will be issued due to price differences between shows. Please note there may be a price difference and same seats cannot be guaranteed.

Complete your season exchange by calling the box office (512) 692-0532, or email your inquiry to

Donor Information

Presale Access

One of the benefits of donating and becoming a member at the $120 or more level or the $10 per month sustaining member of the Theatre is being able to purchase tickets to shows added to our calendar before the general public. Donors are notified of these ‘presale’ (buy before the general public) opportunities by email prior to the on-sale date of each new show. To view available presales and make a request, please email Ryan Griffin, Individual Giving Manager, at to get access. Tickets are assigned according to level of membership and date and time of the order.

Premium Tickets

We continue to hold a limited number of preferred seats specifically for our donors even after a show has gone on sale to the general public. These ‘premium tickets’ are based on availability on a first come, first served basis. Members can request Premium Tickets through the Member Ticket Request Form.

VIP Donors

Donors who contribute $1,000 or more annually receive priority access to tickets as well as concierge service when ordering tickets. Contact Ryan Griffin, Individual Giving Manager, at for all your ticketing needs.