Patron Services Show Manager
Department Box Office
Established performing arts center in Austin, Texas is seeking a skilled person to oversee the Box Office during events when the Box Office Manager is not on duty. The successful candidate must exhibit strong management, communication, and organizational expertise; as well as display a self-motivated – positive – can-do attitude, combined with exemplary customer service skills. Tessitura, or other computer-based ticketing experience preferred.
The Patron Services Show Manager will be responsible for the following: They will prepare the box office for the night’s event. Duties will include: composing house management reports for the front-of-house (FOH) staff including attendance numbers, and any other event specific information regarding the event; assisting the FOH staff in resolving any ticketing issues – while relaying ATA policy in a customer service friendly and professional manner; manage the window representatives on duty – including their placement, extra duties, sales, sales reporting, and reconciliation at end-of-night; work directly with event’s promoter to fulfill any ticketing/reporting needs that may be requested; create end-of-night show settlement for event; maintain and monitor scanners; print nightly will-call.
Additionally, Patron Services Show Manager will work in a computer-based environment and will be responsible for the following: They will need to possess an excellent working knowledge of all current and up-coming events; take all incoming sales calls in a professional and customer service oriented manner; make out-bound calls to donors to gather presale and seating information; process group sales for all events. Candidate will work in the ticketing windows during events; hand out will-call tickets to patrons while maintaining an elevated level of customer service; assist patrons with any ticketing discrepancies; handle and reconcile personal box office bank bag with Manager on duty. Secondary responsibilities: Candidate will also be expected to attain working knowledge of Subscriber benefits, and all related information to aid in expanding the theatre’s subscriber base including receiving/processing orders, and maintenance of subscriber records; Additional office duties will include filing, mailing, and other light-office tasks.
Most importantly, the candidate should be responsible, trustworthy, and loyal to the idea of delivering outstanding Theatre to the Austin Community.
Qualifications include a bachelor’s degree, computer literacy (Excel, Outlook, MS Word), at least one year of office leadership, experience, and knowledge of accounting procedures, established history using various ticketing systems, such as Tessitura, would be a plus. Must be able to work a flexible schedule including evenings and weekends. Please respond with a cover letter and resume to: email@example.com
This position is part-time and up to 20 hours a week with potential for full-time advancement. No phone calls.
The Paramount Theatre is committed to creating a diverse environment and is proud to be an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Built in 1915, the Paramount Theatre has served Austin for more than a century now. It stands next door to the State Theatre, constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The Theatres continue to serve as anchors in the downtown area for performing arts events, film screenings, and our education and outreach programs. Artists like Harry Houdini, Katherine Hepburn, and Helen Hays graced the Paramount stage in its early days. The venues continue to remain relevant to the community with a contemporary line-up of stars such as Lyle Lovett, Sheryl Crow, and Dr. Maya Angelou. Each year, more than 200,000 people pass through our doors to take in first-rate performing arts events and films.
Our Mission: Inspired by the power of the arts to change lives, the Austin Theatre Alliance strives to engage all Central Texans through extraordinary live performances and films, to ignite the intellect and imagination of our youths, and to ensure the preservation of the historic Paramount & Stateside Theatres; the crown jewels of downtown Austin.
To this end, the Austin Theatre Alliance has maintained its longstanding commitment to provide access to the arts for all Central Texans. Through our Education and Outreach programming, formally organized in 2008, we impact more than 18,000 children annually, seventy-five percent of the students are from the low-income, Title I schools most in need of our support. Our programs give students the thrill of attending a live performance at our historic venues, engage them in their classrooms, and provide an important resource for teachers wishing to incorporate creative learning techniques into their pedagogy. In a time of steep budget cuts, there is no more cost-effective way for students to reap the benefits of a comprehensive, integrated arts education than through the collaboration between schools and our education and outreach programs.