Festival FAQ

When/how will I receive my badge(s)?
Badge pick up will be located in the Paramount Theatre Lobby at 713 Congress Avenue the week of the fest.
For more information, click here.

When do single tickets go on-sale for the headliner performances?
TBA.

Are badges refundable?
All sales are final. There are no refunds on badges for any reason. 

Can I upgrade my badge?
Email info@austintheatre.org for inquiries regarding upgrading your badge. As long as the other levels are not sold out, we should be able to accommodate. 

When will the full schedule be available?
We’re working on it! Check back closer to the fest. 

I'm an ACE badge holder. When/how do I choose my 4 headliner shows?
You will receive  a "Choose Your 4 Headliners" e-mail and form closer to the fest. Your chosen headliner tickets will be with your badges at pick-up. If you have any questions about this process, please contact info@austintheatre.org.

What about age restrictions? Can underage patrons get into shows?
There is no age restriction on the festival as a whole and minors can purchase badges or single tickets to the Paramount shows.However, some of our Moontower venues are 18+ and, due to their liquor licensing/permit, are not able to let in underage patrons regardless of the event.

The following venues are all ages: Paramount, Stateside at the Paramount, Parish Underground, The Hideout, New York new York and New Movement

These venues are 18+ only: The Parish, Cap City, The Speakeasy and The Velv Comedy Lounge. 

I have a FAN badge. How does that work for the bigger headliner shows?
There will be lines outside the venue for each type of badge. The FAN badge gets entry after VIP/ACE badges and single ticket holders to Paramount and Cap City headliners. All other venues are badge holder only with no single ticket holders, so FAN and ACE badge holders will be in the same line at non-Paramount/Cap City shows, receiving entry after VIP badge holders.

While we will hold seats for all badge holders at Paramount and Cap City shows, the FAN badge section will fill up fast and access to these shows is not guaranteed. If there is a headliner show that is a must-see, we do suggest purchasing single tickets to that show. 

Will I be able to purchase single tickets to any of the shows at the door?
All shows are badge-only except at the Paramount and Cap City venues. However, it is very unlikely that single tickets will be available to those headliner shows at the door. 

What time do doors open for performances?
If you're attending the first show of the night, doors will open one hour before showtime. We recommend getting there early for the best seat and enjoying a drink. After that, typically doors will open 30 minutes prior to showtime. These are rules of thumb only and actual times may vary by venue depending on size.

If I want to see the next show at the same venue, can I just stay in my seat?
We will be clearing venues completely between shows so we can clean up and prepare for the next round of fans. 

I'm trying to plan my schedule. About how long are shows expected to last?
Plan on most shows running 75 to 90 minutes, so a little over an hour.

Where do I submit materials to be considered as a performer at the festival?
Thank for your interest in Moontower! Unfortunately we do not take unsolicited requests for submissions. Our booking staff works diligently throughout the year and scours the comedy earth to find Moontower artists. Perhaps one day the Moontower light will shine on you! Good luck and thank you for your understanding.