Box Office Ticketing Rep
Job Description: Established performing arts center in Austin, Texas is seeking a skilled person to join the Box Office team. The successful candidate must exhibit strong communication, and organizational expertise; as well as display a self-motivated, positive, can-do attitude, combined with exemplary customer service skills. They must be capable of maintaining the phone lines and window sales to foster a superior customer experience. Tessitura or other computer based ticketing experience preferred.
The Box Office Ticketing Rep will work in a computer based environment, and will be responsible for the following: They will need to possess an excellent working knowledge of all current and up-coming events; take all incoming sales calls in a professional and customer service oriented manner; make out-bound calls to donors to gather presale and seating information; process group sales for all events. Candidate will oversee ticketing windows during events; hand out will-call tickets to patrons while maintaining a high level of customer service; assist patrons with any ticketing discrepancies; handle and reconcile personal box office bank bag with Manager on duty. Secondary responsibilities: Candidate will also be expected to attain working knowledge of Subscriber benefits, and all related information to aid the Season Manager in expanding the theatre’s subscriber base including: receiving/processing orders, and maintenance of subscriber records; Additional office duties will include filing, mailing, and other light-office tasks.
Most importantly, the candidate should be responsible, trustworthy, and loyal to the idea of delivering outstanding Theatre to the Austin Community.
Qualifications: 60 hrs of college, computer literacy (Outlook, MS Word, and Excel), experience and knowledge of basic accounting procedures; must be able to work a flexible schedule including evenings and weekends.
To Apply: send cover letter and resume to firstname.lastname@example.org. No calls please.
Built in 1915, the Paramount Theatre has served Austin for nearly a century now. It stands next door to the State Theatre, constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The Theatres continue to serve as anchors in the downtown area for performing arts events, film screenings, and our education and outreach programs. Artists like Harry Houdini, Katherine Hepburn, and Helen Hays graced the Paramount stage in its early days. The venues continue to remain relevant to the community with a contemporary line-up of stars such as Lyle Lovett, Sheryl Crow, and Dr. Maya Angelou. Each year, more than 200,000 people pass through our doors to take in first-rate performing arts events and films.
Our Mission:Inspired by the power of the arts to change lives, the Austin Theatre Alliance strives to engage all Central Texans through extraordinary live performances and films, to ignite the intellect and imagination of our youths, and to ensure the preservation of the historic Paramount & Stateside Theatres; the crown jewels of downtown Austin.
To this end, the Austin Theatre Alliance has maintained its longstanding commitment to provide access to the arts for all Central Texans. Through our Education & Outreach programming, formally organized in 2008, we impact more than 18,000 children annually, seventy-five percent of the students are from the low-income, Title I schools most in need of our support. Our programs give students the thrill of attending a live performance at our historic venues, engage them in their classrooms, and provide an important resource for teachers wishing to incorporate creative learning techniques into their pedagogy. In a time of steep budget cuts, there is no more cost-effective way for students to reap the benefits of a comprehensive, integrated arts education than through the collaboration between schools and our education and outreach programs.
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The Paramount & Stateside Theatres stand tall as the crown jewels of Congress Avenue because of the support of individuals like you. The Theatres are 501(c)(3) non-profit venues and your contribution is tax-deductible.