The Paramount Theatre

Employment


Individual Giving Associate

Full Time

The Individual Giving Associate will fulfill membership benefits, provide general membership support, and support donor communications. The position is a key member of the individual giving team, reporting directly to the Individual Giving Manager, to support donor ticketing as a main membership benefit, create and support membership communications, and identify giving opportunities through ticketing paths offline and online.

Essential Duties & Responsibilities
  • Must be able to work a full shift / required work schedule
  • Ensure an exceptional donor experience including streamlined pre-sale access, ordering, and seating for shows, providing top quality donor stewardship
  • Manage intangible membership benefits, e.g. pre-sale access, member seating, NSCAN messaging for special area access, drink tickets, and other perks as needed
  • Work with ADIC to manage regular communications with specific donor segments and help develop targeted content for these segments
  • Build individual giving emails when needed
  • Identify giving opportunities for non-donors and donors through ticketing paths offline and online
  • Help ensure ATA maintains accurate and complete records of donor/patron activity in Tessitura database
  • Manage the Film Fan Membership program; including creating communications, engagement via social media campaigns, and creating unique events for membership
  • Manage the planning and execution of Patron Appreciation Nights in the summer
  • Provide reporting about donor ticketing
  • Provide reporting for development revenue to finance
  • Provide support for the annual Gala, specifically around tables, tickets and other admissions
  • Assist with other annual events as needed, including the advisory council party, Moontower Comedy Festival, pub runs, Patron Appreciation Nights, film parties and other special events
Qualifications
    EDUCATION & EXPERIENCE

      Minimum of two years of experience working in a successful development department. This position requires someone who is comfortable interacting with patrons and donors, able to work independently, detail-oriented, familiar with computers (i.e., Outlook, Word, Excel), exceptional written and interpersonal skills, proven ability to prioritize and deliver within a multi-faceted organization, and a demonstrated team player. Experience with Tessitura strongly preferred. Occasional evening and weekend work required. Willing to adjust to a demanding and changing environment where different hats are worn each day and committed to and be enthusiastic about ATA’s mission and programs.
    COMPUTER SKILLS

    • Microsoft Office Required
    • Tessitura Experience Preferred
    • Auction/Event Software Preferred
Competencies
  • Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization
  • Communication: 
The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others
  • Organization: Uses time efficiently by prioritizing and planning work activities
  • Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles
  • Judgment: Demonstrates ability to make independent and sound decisions in all situations
  • Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions
  • Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed
  • Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations
  • Customer Service
: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
  • Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
  • Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people
  • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data
  • Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully
Work Environment
  • Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
  • Moderate noise (examples: business office with computers and printers)
Work Hours/Schedule
    Regular – Normal work hours and days assigned based on a 40+-hour work week.

The Austin Theatre Alliance is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply, please submit your cover letter and resume to Krystal Parsons, Director of Development, at: kparsons@austintheatre.org. No phone calls.
APPLY NOW


Development Administrative Assistant

Full Time

Development Administrative Assistant is responsible for daily administrative activities in support of all development programs, such as maintaining accurate donor data and in Tessitura and the donor acknowledgement process. This position focuses on Annual Fund Gifts.

Essential Duties & Responsibilities
  • Maintain donor records: process daily donations, enter into database, generate thank you letters, circulate for signatures, mail out with corresponding materials, manage pledge and remittance details and reports
  • Manage data in Tessitura system by running merge/purge on a regular basis, review data regularly to ensure accurate up-to-date data is maintained
  • File all paperwork in an organized system on a regular schedule to ensure information is accessible
  • Assist throughout the year to maintain accurate information for special events, with an emphasis on silent auction support for the annual Gala
  • Be proactive with ideas on how to create new and improved systems to better manage fluctuations with incoming data and workload (specifically during special events and season renewals)
  • Help set development meetings with donors and staff and coordinate communication
  • Support capital campaign as needed
  • Other duties as assigned
  • Provide reporting on giving channels, pledge balances, revenue and fund reports
  • Fundraising Campaign work with poster sales and other special merchandise
  • Stewardship Work at events
Qualifications
    EDUCATION & EXPERIENCE

      Person must be well organized and able to multitask and stay focused in a dynamic environment. A bachelor’s degree and 1 to 2 years of administrative experience is required. Previous experience in a nonprofit environment and with Tessitura a plus. Must be proficient in MS Office and be able to type with speed and a high level of accuracy. Willing to adjust to a demanding and changing environment where different hats are worn each day and committed to and enthusiastic about ATA’s mission and programs.
    COMPUTER SKILLS

    • Microsoft Office Required
    • Tessitura Experience Preferred
    • Auction/Event Software Preferred
Competencies
  • Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization
  • Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others
  • Organization: Uses time efficiently by prioritizing and planning work activities
  • Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles
  • Judgment: Demonstrates ability to make independent and sound decisions in all situations
  • Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions
  • Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed
  • Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations
  • Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction
  • Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
  • Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people
  • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data
  • Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully
Work Environment
  • Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
  • Moderate noise (examples: business office with computers and printers)
Work Hours/Schedule
    Regular – Normal work hours and days assigned based on a 40+-hour work week.

The Austin Theatre Alliance is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply, please submit your cover letter and resume to Krystal Parsons, Director of Development, at: kparsons@austintheatre.org. No phone calls.
APPLY NOW


Organizational Background

Built in 1915, the Paramount Theatre has served Austin for more than a century now. It stands next door to the State Theatre, constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The Theatres continue to serve as anchors in the downtown area for performing arts events, film screenings, and our education and outreach programs. Artists like Harry Houdini, Katherine Hepburn, and Helen Hays graced the Paramount stage in its early days. The venues continue to remain relevant to the community with a contemporary line-up of stars such as Lyle Lovett, Sheryl Crow, and Dr. Maya Angelou. Each year, more than 200,000 people pass through our doors to take in first-rate performing arts events and films.

Our Mission: Inspired by the power of the arts to change lives, the Austin Theatre Alliance strives to engage all Central Texans through extraordinary live performances and films, to ignite the intellect and imagination of our youths, and to ensure the preservation of the historic Paramount & Stateside Theatres; the crown jewels of downtown Austin.

To this end, the Austin Theatre Alliance has maintained its longstanding commitment to provide access to the arts for all Central Texans. Through our Education and Outreach programming, formally organized in 2008, we impact more than 18,000 children annually, seventy-five percent of the students are from the low-income, Title I schools most in need of our support. Our programs give students the thrill of attending a live performance at our historic venues, engage them in their classrooms, and provide an important resource for teachers wishing to incorporate creative learning techniques into their pedagogy. In a time of steep budget cuts, there is no more cost-effective way for students to reap the benefits of a comprehensive, integrated arts education than through the collaboration between schools and our education and outreach programs.